We are Tibber, the energy company that wants you to use less energy. Whaaat? That’s right. We’ll get back to that. Yes, we are by definition an energy company, but we’re more techy than most. How and why you might ask. Well, a third of our employees are actually working on developing products and solutions that can help you use energy in a smarter way and at a lower cost – all with the help of cool fancy tech. Good for our customers, their wallets, and the planet.

Our growth rate has been truly amazing, and still, we’re just getting started. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique portfolios trading energy on the market.

🚀🚀Job Mission

About the Role:

Are you passionate about optimizing workforce efficiency and ensuring seamless service delivery? We are looking for a detail-oriented Workforce Management Specialist to monitor and manage staffing, analyze data trends, and collaborate across teams to implement agile staffing strategies.

What You’ll Do:

• Monitor & manage skilling, queue prioritization, adherence/ conformance to schedules, making intra week adjustments to optimize staffing levels & meet SLA goals
• Analyze data trends & historical pattern to forecast staffing needs for short to medium term, proactively identifying risks to service delivery
• Collaborate across houses & teams to implement agile staffing strategies to meet wider business objectives cost effectively
• Develop/ Track/ produce key WFM reports pertaining to Service & Staff performance KPIs (viz. ART, SL/ Abn, Forecast accuracy, Occupancy, Shrinkage, Utilization, etc)
• Monitor & maintain CCAS profiles & ID account management
• Aiding in vendor cost tracking & invoice reconciliation & RnP scorecard
  

⚡⚡️Ideal Profile

• 1-3 years of experience in Customer service organization in field of WFM or data-driven analytics role
• Open to flexible working hours with different shifts as deemed fit in future
• Proficiency in MS Excel, Google Sheets or similar tool exposure for data analysis, working knowledge on Thoughtspot/ Tableau or Power BI will be plus
• Experience in ensuring data accuracy, consistency, and reliability through meticulous data entry, validation processes, and error resolution techniques
• Experience or demonstrated ability in handling sensitive & confidential information with discretion, adhering to privacy protocols & maintaining strict confidentiality
• Strong communication skills and demonstrated ability to collaborate within diverse teams, fostering strong working relationships
• Strong track record of qualitative and quantitative analytical skills, demonstrating the ability to interpret data and identify trends effectively

💆🏻‍♀️💆🏽‍♂️The Tibber Mindset

Being on a mission to change an industry as we do fundamentally also means being prepared for the unexpected. Tibber is a startup in the word's true sense, which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

We're very proud of being a mission-driven startup with thousands and thousands of new users every month. Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, Oslo, and Helsinki, and with that number growing each week, we’re still just getting started. We will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted.

At Tibber, we are committed to hiring, developing, and retaining exceptional people regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, neurodiversity, or gender identity. We strongly encourage people from underrepresented groups to apply.