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Customer Experience Specialist - Netherlands

Are you a service-minded, Dutch speaking, problem-solver? Can you energise our customer experience? Join our team in Berlin to bring Tibber to the Netherlands!

Tibber is the first fully digital energy company in the world. Our app replaces your traditional energy supplier, and shops the energy market for the best price for renewable energy while giving you control over your energy consumption. As a result, you save money while being good to our planet. 

Our vision is to make sustainable lifestyle simple and our mission is to reduce the residential energy consumption in Europe by 20%. To do this, we develop smart technology that empowers people to use energy in a smart way. We are constantly challenging the dinosaurs in the industry by the use of new technology and fresh ideas. We believe that the power is yours!

The Tibber team now comprises more than 60 members and our locations are Stockholm (Sweden), Førde (Norway), Berlin (Germany) and Helsinki (Finland). Through 2021 we will expand to new markets, and we are thrilled to be backed by phenomenal investors like the Founder’s Fund, Eight Roads and Balderton. 

Our growth rate has been truly amazing, and we are just getting started. We invite you to contact us to see if we have any joint interests. You could be the next adventurer to join our team.

Here is a rare opportunity to join a truly innovative company very early stage as a Customer Experience Specialist for the Netherlands.

You will be responsible for what we hold most precious of all: our customers. The dialogue we have with the customers is one of the most important elements of the user experience, and thus an important piece of the Tibber brand. As a member of our customer service team, you get to advise and assist customers in the use of our products, as well as being their hero and trustee to make sure Tibber continues to develop with the customers, by the customers, and for the customers.

You don’t need to be an expert on energy to start working at Tibber, but after a while you will sure be one. Most important thing is that you have the right attitude, ask questions, and strive to make the customer smile. To get you started, we provide you training on our products to help you become a support superhero, and you will also work closely with other Tibber team members, all of whom also help in serving the customers.

As part of our team you will be engaging with tasks such as:

  • Providing chat-based support to our customers not only in relation to basic functions but also empowering them to smarten up their energy consumption
  • Gathering information to help customers and writing FAQ texts
  • Working with product team to make sure customers’ voice is heard in the development of our products
  • Handling online store orders and invoicing system


Who you are:

  • You take pride in creating a great customer experience and fulfilling customer needs - simply putting a smile on their face
  • You are curious, love learning new things, and get a kick out of exceeding expectations
  • You don’t need experience in customer support as long as you know you have excellent people handling skills 
  • You are a native speaker and writer in Dutch and fluent in English and choose your words well
  • You are (willing to be) located in Berlin.


What we offer

  • A startup adventure! 
  • A way to change the landscape of one of the most important industries on the planet
  • A possibility to learn a lot and push the barriers of what you think is possible
  • A startup adventure with the possibility to grow personally and professionally within a fast-growing environment
  • A place to work where laughter every day is a guarantee
  • A set of colleagues who are extremely passionate about their craft


Please send in your cover letter and CV. In your cover letter, please provide a brief explanation as to why you would be an excellent fit for this role and what attracts you about Tibber. 

The starting time for this job will be February / March 2021.

Or, know someone who would be a perfect fit? Let them know!

Berlin

Strelitzer Straße
10115 Berlin Directions View page

Our workspace

The Tibber team is growing in a fast pace! We’re a bunch of pretty darn friendly enthusiast scattered between the locations Stockholm, Førde, Berlin and Helsinki. For us it’s not an issue being in different workspaces physically, we’re always connected through live streaming screens and video meetings. It’s like we’re actually in one big office. The only back side being there’s still no way to play a game of IRL table tennis through the screens – but we’re pretty convinced it’ll be possible in the very near future. Annually though, we do gather the workforce physically doing a pop-up office – to work, explore a new city and spend time together – It’s usually the highlight of the year.

Oh, and did we mention that we have a no-shoe policy at the office so it basically feels like coming home, when coming to work in the morning? Well, we do 😇It also enables a great opportunity when it comes to showing off your slipper fashion range 💅🏻Due to the fact that all human beings are different, we work around flexible work hours. Jump on board on this electric revolution! 

Already working at Tibber?

Let’s recruit together and find your next colleague.

email
@tibber.com
  • Arvid Mårtensson
  • Brage Waage
  • Elina Koivisto
  • Finn Michael Halvorsen
  • Linn Hege Helle
  • Love Thyresson
  • Natalia Anna Fonn
  • Ragnhild Evebø Sand
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