Hi there, we're happy you found your way here! We're Tibber, a tech company with the mission to empower people to use energy in a smarter way and to lower the energy being used unnecessarily all around the globe. We develop products and solutions that help people reduce, or optimize their electricity consumption. We're already helping hundreds of thousands of households – and we're aiming for more!

Job Mission 🚀

As the great Robert Baden-Powell (Wait, who now?👩‍🎨) once said: “If you make listening and observation your occupation, you will gain much more than you can by talk.” That’s exactly what the Tibber customer success team is all about: We listen to our customers, identify their needs and we translate those needs into actions! This way we strive for our customers never want to leaving us, and remain happy throughout their full customer journey. But concretely, your job will come down to this:

• Increase customer retention and loyalty: Identify dependencies within the areas of communication, (customer) tooling, backoffice processes and our overall customer support function, collaborate with the teams that are involved in making our customers happy,and execute local market tactics and communication. You got this!
• Evaluate and analyze quantitative & qualitative data for Customer success and come up with initiatives to improve them. This could be: Number of App Sessions, Power ups paired, number of referrals within a market, but also behavioral data of our customers on the web and in the Tibber app and overall feedback provided to the customer support team.
• Create reports that show progress on qualitative and quantitative KPI’s, taking these quantitative and qualitative measurements into account
• Help us increase our ratings on all relevant channels: Google, PlayStore, AppStore, TrustPilot etc.
• Remove potential bottlenecks for our customer support team, so they can their job and increase customer experience!
• Collaborate with our Storyteller and customer support team to design communication that further supports the customer journey.
• Bridge the gap between our customers and our product by signalling crucial improvement to the tech teams at Tibber!

The Customer Success Specialist reports directly into the Head of Customer Success

Ideally you are ⚡️

• A self starting project leader with 1-3 years of experience in Customer Success
• Someone with a analytical mindset and the ability to translate data into actions
• Experienced in navigating through startup/scale up environments
• Energized by customer data, communication and process efficiency
• Sufficient in the Dutch language and knowledgeable of customer nuances in the Dutch market
• Highly interested in the Energy transition
• Joining the Electric Revolution because you want to do something meaningful everyday!                       

Get ready for 🦹🏽‍♀️👨‍🎤

• A way to change the landscape of one of the most important industries on the planet
• 30 Holidays!
• An autonomous and humble culture in a scale-up adventure, with the possibility to grow personally and professionally
• A fun workplace in the heart of Amsterdam!
• A Classpass membership to keep you healthy!
• Flexible working hours and the possibility to work partially remote
• A.S.R. Doen pensioen is taken care off!
• A salary between 3300,- en 3800,- gross a month

The Tibber Mindset 💆🏻‍♀️💆🏽‍♂️

Being on a mission to change an industry as we do fundamentally also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

We work passionately with sustainability and a circular approach, both with our own products and the entire ecosystem affected by everything we do.

We're very proud of being a mission-driven startup with thousands and thousands of new users every month. Starting out with two passionate founders in 2016, we're now 350+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, Oslo, and Helsinki, and with that very number growing each week, we’re still just getting started. Through 2022 we will expand to new markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, and Schibsted.

At Tibber, we are committed to hiring, developing, and retaining people regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, neurodiversity, or gender identity. We strongly encourage people from underrepresented groups to apply.