Hi there, hey, hello! We are Tibber, the energy company that wants you to use less energy. Whaaat? That’s right. We’ll get back to that. Yes, we are by definition an energy company, but we’re techier than most. How and why you might ask. Well, a third of our employees are actually working on developing products and solutions that can help you use energy in a smarter way. Our main goal is to empower people and to reduce the amount of energy being used unnecessarily all around the globe – with the help of cool fancy tech. Good for our customers, their wallets, and the planet.
Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for our Customer Support Specialist to take our amazing Support team to the next level. Could you be the next adventurer to join our team?
About the job
You will get in-depth knowledge about the energy market and how we integrate products so that the customer can use their energy smarter. You will play a key role in introducing our customers to our product and help them gain more understanding about the app, their costs, and their electricity consumption so that they not only understand the product but can also use it to their advantage. As part of our team, you will be engaging with tasks such as:
- Communicate with our customers via chat and email (occasionally on the phone too)
- Write content to our FAQ and Help Center
- Provide customer feedback to other parts of the organization and based on your insights continuously help improve our product and services
- Together with the team create and improve processes with the target of increasing both efficiencies, but most importantly, customer satisfaction
You take pride in creating a great customer experience. You get a kick out of not only fulfilling customer needs, but exceeding their expectations, and would go that extra mile to make our customers happy. You have a curious mindset and love learning new things.
You are a structured person and will be a contributor to creating processes and routines that help the team work in the most efficient way. If you see something not working you will pick it up, and make sure that it at the end of the day is better. You love working with people and in a high pace environment. As you might have noticed by now, we are quite techy, and it would be great if you have an interest in innovative technology such as Smart Home Technology, EVs, or similar.
In addition to this we are looking for someone who could match these criteria:
- Experience from a customer-facing role
- Great organizational skills and you don't let yourself get rattled
- You are a native speaker and writer in Swedish, fluent in English, and choose your words well
Nice to have
- Experience in working in the energy market
- Experience in technical support in hardware and/or software.
The Tibber mindset
Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.
We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.
We're very proud of being a mission-driven startup with thousands and thousands of new users every month. The majority of our investors are proudly represented by Tibber employees, Silicon Valley-based Founders Fund, Eight Roads, Balderton Capital, Ventures, – and more.
Join our Tibber Tribe, it will be an adventure!
Please send your application to the link below as soon as possible, as we will have an ongoing evaluation of the applications. We look forward to hearing from you! 🌟