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Support Hero - Sweden

Are you a service-minded, Swedish speaking, problem-solver? Can you energise our customer experience? Join the electric revolution to make energy smart, simple, and green!

Tibber is the first fully digital energy company in the world. Our app replaces your traditional energy supplier, and shops the energy market for the best price for renewable energy while giving you control over your energy consumption. As a result, you save money while being good to our planet. 

Our vision is to make sustainable lifestyle simple and our mission is to reduce the residential energy consumption in Europe by 20%. To do this, we develop smart technology that empowers people to use energy in a smart way. We are constantly challenging the dinosaurs in the industry by the use of new technology and fresh ideas. We believe that the power is yours!

The Tibber team now comprises more than 60 members and our locations are Stockholm, Sweden, Førde, Norway, Berlin, Germany, and Helsinki, Finland. Through 2021 we will expand to new markets, and we are thrilled to be backed by phenomenal investors like Founder’s fund and Petter Stordalen. 

Our growth rate has been truly amazing, and we are just getting started. We invite you to contact us to see if we have any joint interests. You could be the next adventurer to join our team.

We are searching every nook and cranny to find our next Second line support hero to join our international team in Stockholm, perhaps it’s you!

You will be responsible for what we hold most precious of all, our customers. The dialogue we have with the customers is one of the most important elements of the user experience, and thus an important piece of the Tibber brand. As a member of our customer service team, you get to advise and assist customers in the use of our products, as well as being their hero and trustee to make sure Tibber continues to develop with the customers, by the customers, and for the customers.

You don’t need to be an expert on energy to start working at Tibber, but after a while you will sure be one. Most important thing is that you have the right attitude, ask questions, and strive to make the customer smile. To get you started, we provide you training on our products to help you become a support superhero, and you will also work closely with other Tibber team members, all of whom also help in serving the customers.

As part of our team you will be engaging with tasks such as:

  • Providing chat-based support to our customers (occasionally on the phone, too)
  • Gathering information to help customers and writing FAQ texts and how-to articles
  • Documentation of customer interactions
  • Working closely with product and engineering teams to make sure customers’ voice is heard in the development of our products and to find and resolve technical issues.
  • Handling online store orders and invoicing system

Who you are:

  • You take pride in creating a great customer experience and fulfilling customer needs - simply putting a smile on their face
  • If you have some knowledge or understanding of the power market, electricity or smart homes, that's a big plus so let us know.
  • You are curious, love learning new things, frameworks or languages, and get a kick out of exceeding expectations
  • You don’t need experience in customer support as long as you know you have excellent people handling skills 
  • Ability to work early mornings, some evenings and sometimes weekends is key for this role
  • You love working with others and you are multi-tasking superhero
  • You are a native speaker and writer in Swedish and fluent in English and choose your words well.

What we offer

  • A startup adventure! 
  • An opportunity to put your skills and knowledge into work with diverse tasks. With us, you will have the opportunity to learn and develop yourself professionally – and have fun while doing it.
  • A possibility to learn a lot and push the barriers of what you think is possible
  • A place to work where laughter every day is a guarantee
  • A set of colleagues who are extremely passionate about their craft
  • A combination of fixed salary and share incentives

Please send in your cover letter and CV. In your cover letter, please provide a brief explanation as to why you would be an excellent fit for this role and what attracts you about Tibber. If you have any questions regarding the job, please contact Arvid Mårtensson (arvid.martensson@tibber.com).

 

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Vattugatan 17
111 52 Stockholm Directions hello@tibber.com View page

The Tibber team is growing fast! Our offices are located in Stockholm, Helsinki, Berlin and Førde. For us it is not an issue being in different workspaces physically, we are always connected through live streaming screens. Annually though, we do gather the work force physically doing a pop-up office – to work, explore a new city and spend time together. 

Our offices have an informal, “no shoe policy" atmosphere. Feels almost like  coming home, but what a great opportunity when it comes to showing off your slipper fashion range! The well known facts that all people are different, and far from everyone is a morning person – are the very reasons why we have quite flexible work hours. 

We are very proud of being a mission driven startup, with thousands and thousands of new users every month. The majority of our investors are proudly represented by Tibber employees, Silicon Valley based Founders Fund, UK based  Balderton Capital and Eight Roads, Norwegian entrepreneur Petter Stordalen – and more. 

Join our Tibber Tribe, it will be an adventure!

Already working at Tibber?

Let’s recruit together and find your next colleague.

email
@tibber.com
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